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Delivery to the US

All our U.S. deliveries are carried out by our dedicated delivery teams nationwide. As a customer of ours you have the option to choose between 2 service levels depending on budget. Our standard deliveries are to kerbside and prices start from just $349. With a kerbside delivery, as the name suggests, you will need some assistance on the day to help with taking the furniture in to the room of choice.

We do also have an option to upgrade to our 2 man delivery service if you prefer. This means that you will only have to open the door and our team will take care of everything else. They will bring into the room of choice, position it just where you want, add the feet to the order and then take away all packaging as well. You can then simply sit back, relax, and enjoy your new luxury English furniture.

Kerbside delivery starts from $349*.

*Please note delivery to Alaska and Hawaii are price on application.

If you have any questions or would like to learn more about our 2-man delivery service, feel free contact us on export@timelesschesterfields.com or call us on: +44 120 436 9120

How long before my sofa is ready and delivered?

Here at Sofas by Saxon, we want you to be able to enjoy your new sofa at the earliest date possible, so we aim to deliver as quickly as we can. However, it’s worth bearing in mind that, because all our furniture is handmade from scratch, it can take a little longer to deliver than a store-bought, ready-made piece. Because of this, our lead times can vary at different times of the year. However, we will always strive to keep you up to date with your order’s progress, and you can always get in touch with any queries.

We will always try our best to accommodate any particular needs you may have. Should you have a timeframe in mind or require delivery in irregular circumstances (such as a house move), let us know in advance and we will certainly try our utmost to meet any requirements when we come to finalise your furniture’s delivery date. You can always chat to our helpful team, who will be happy to talk you through the various options that are available.

Our delivery service

At Sofas by Saxon, we’ve been handmaking our furniture for over 40 years, delivering to homes across the U.S. for just as long. Over this period, we’ve gained an unparalleled amount of experience in making sure our sofas reach their new homes swiftly and in perfect condition.

We use specialist delivery teams who are well-versed in carefully unloading and moving furniture right into the heart of your home. Your sofa will be wrapped in secure packaging and transported in trucks especially kitted-out for the job. Once they arrive, they will take care of offloading or if you’ve upgraded to the white glove service, manoeuvring it into your chosen spot, which means that you don’t have to organise any extra helpers on the day. Before they depart, our team will give you ample time to check over your sofa to ensure everything surpasses your expectations.

How do I make any remaining payments?

Because we only require a 10% deposit for all orders (with the exception of orders for leather or fabric cleaning kits only), you will need to pay the balance of your account prior to shipment. This can be made either by a wire transfer or made by debit/credit card.

Returns

In the unlikely event of a return, we are happy to accept the return of non-faulty Goods; subject to the following conditions:

If you wish to return non-faulty Goods, you must notify us within 14 days of delivery, by email at sales@timelesschesterfields.com or by telephone or by letter.

The Goods must not have been made bespoke to your requirements.

A bespoke order is one which has been made especially for the customer to a specific size, and which does not feature as a standard item within our website or sales literature. Orders made with fabrics supplied by the customer are classed as personalised.

Providing these conditions are satisfied we will either exchange the goods or make a refund.

In the case of an exchange, any price adjustments will be made as per the price list that was relevant at the time of the original order. A delivery charge will apply to the re-delivery.

In the case of a refund, we will arrange to collect the goods and refund the total amount of monies paid, less the delivery charge, and less a collection charge.

If a personalised order is cancelled prior to delivery, we reserve the right to withhold some or all of monies already paid to cover any costs incurred up to that point.

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