Over the years we've established excellent transport links and wherever the location or whatever the size of your consignment, we're able to offer you a competitive shipping quotation through one of our experienced and reliable shipping partners. Our aim is to ensure you are soon sitting comfortably and that your delivery is quick and hassle free.
Once we've received your request, we'll obtain a shipping quotation on your behalf, and then email the details to you.
Alternatively, if you have your own preferred shipping company and you'd like to make your own arrangements, we're happy to allow your agent to collect the furniture from our workshop, on your behalf.
Placing the order
Once you've received your shipping quotation, buying from Timeless Chesterfields couldn't be easier! Drop us an email at firstname.lastname@example.org, give us a call on 01204 368413 or send us a fax at 01204 387554 to confirm the order. That’s it; we’ll take care of everything else.
Your furniture order will be processed and you'll receive confirmation within 7 – 10 working days, giving you the details of the "week commencing collection date" for your order
Our payment terms are 10% on confirmation of your order with the balance of payment required at least 5 working days prior to shipment.
We require all export payments to be made via a bank transfer, and at the point of order we will supply you with the relevant bank account details to allow you to transfer the funds.
For most European deliveries, the actual delivery date normally takes place the week after it's been collected from our workshop, although this will vary depending upon location. International deliveries will take a little longer, but you'll be advised of timescales.
Once the consignment has arrived in its final Country of destination, you'll be contacted by a local delivery agent, who will arrange the date of delivery with you directly.
There are 2 main delivery options: Kerbside Delivery and Port Only
The majority of deliveries are kerbside deliveries. This simply means your furniture will be brought to your kerbside, outside your premises by a single driver and vehicle. You MUST ensure that at least 2 people are present to unload the vehicle and carry the furniture into your premises. If you should require assistance with the delivery, we can make a special request to the shipping company for driver assistance, but please note that this will incur an additional charge.
For a small number of destinations, our shipping partners are sometimes unable to offer a kerbside delivery. Should this be the case, we will offer the option of delivery only to a specified port. You'd then be required to arrange for the collection of your furniture from the port and for this to then be delivered to your premises.
For all export orders, our dedicated in-house Transport department are available to offer any further assistance you may require
Packaging & peace of mind protection
We want your furniture to arrive in the same pristine, tip top condition as it was before it left our hands and our workshop. We therefore carefully bubble wrap all items, which are then safely boxed, using high quality export grade cardboard packaging keeping it safely protected for the journey ahead.
At Timeless Chesterfields we really take the time, care and attention to ensure we package correctly and use only trusted and reliable shipping companies to export your furniture. We're therefore happy to say we very rarely experience any incidents of damage to any of our consignments.
However in the most unlikely event, of any damage occurring throughout the export journey, all of our furniture is covered by Marine Insurance, which provides cover against accidental damage during transit.